SUPPORT 

Customer Service Email: info@fmihealth.com

 

ORDER

 

I have ordered and a wrong product has been delivered?

Please contact us immediately at: +918069375555. We will replace immediately. We regret this inconvenience and will resolve it with FedEx.

 

I have to continue my treatment and my product is showing out of stock, help!!

We encourage you to purchase the products needed for your entire treatment plan by calculating no of tablets contained in the bottle and the number of tablets you would need to have per day and how many bottles will cover your entire treatment duration. This will help maintain continuity.

Please contact customer care-  +918069375555, we will try to assist you with supplying the products needed to continuity asap. 

 

I am seeing my product is delivered to customs but not released yet, why?

Indian customs can raise an additional query regarding supplement and FedEx would have emailed you for further information, please forward to us at customer care- info@fmihealth.com .

We offer to fill in all further information needed to process customs clearance.

Please rest assured there is NO ADDITIONAL DUTY on your order to be paid even if FedEx has emailed you for this- kindly rest assured we will address all with FedEx, just forward the emails and inform us on -  info@fmihealth.com / +918069375555 .

My product is showing it has not even left to be shipped as yet, why?

 

Kindly check your emails from FedEx - your Kyc document maybe mismatched, we can assist you immediately - please call/whats app: +918069375555

 

How secure is my personal information?  

 

Functional Medicine International adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

 

What forms of payment do you accept?

We accept : Visa, Mastercard, Discover, American Express.

 

Can I cancel my order?

No, once the order is placed there is no cancellation available.

 

 

SHIPPING

 

Do you ship internationally?

 

Yes, we ship internationally.

 

How long does it take to process my order?

 

Once payment has been made, we aim to  process your order within 1 to 2 days. This timeline may vary in case of a public holiday.

 

How long does shipping take?

 

Our average delivery time is 3 to 5 days business days depending on your location. This timeline may vary in case of a public holiday.

DELIVERY

 

 How do I track my order?

We will send you the tracking number after your purchase within 1-3 business days

Are all my items shipped together?

It depends on the products you ordered. Since we operate multiple fulfilment centers, sometimes your items may come with different packages.

RETURNS

 

What is your return policy?

Please refer to the Return & Refund page for complete details