FAQ | FMI health Global Supplements & Customer Support
SUPPORT
What is your customer service email
You can contact our support team anytime at info@fmihealth.com for assistance.
ORDER
I have ordered and a wrong product has been delivered?
Please contact us immediately at: +918069375555. We will replace it right away and resolve the issue with FedEx.
I have to continue my treatment and my product is showing out of stock, help!!
Please calculate the number of tablets you'll need in advance. For urgent assistance, contact +918069375555 and we’ll help ensure continuity.
My product is stuck at customs, what should I do?
Please forward FedEx emails to info@fmihealth.com. We'll respond with the required info and ensure no duties are paid unnecessarily.
Why hasn't my product shipped yet?
Kindly check your FedEx email—there might be a KYC mismatch. Reach us on WhatsApp : +919310000130 or Call: +918069375555.
SHIPPING
Do you ship internationally?
Yes, we ship internationally.
How long does processing take?
Orders are usually processed within 1–2 business days, excluding public holidays.
How long does delivery take?
Standard delivery takes 3–5 business days based on your location.
DELIVERY
How do I track my order?
A tracking number will be shared with you within 1–3 business days after purchase.
Are all items shipped together?
Not always—some items may ship from separate fulfillment centers.
RETURNS
What is your return policy?
Please refer to our Return & Refund page for complete details.
KYC REQUIREMENTS (INDIA)
What is KYC?
KYC (Know Your Customer) is a mandatory verification process required by Indian customs to authenticate the consignee’s identity and address before clearing shipments for delivery.
Is KYC required for every order shipped from the USA to India?
Yes, KYC verification is mandatory for all shipments to India, whether personal or commercial imports. Regulatory authorities: Reserve Bank of India (RBI) and Central Board of Indirect Taxes and Customs (CBIC).
Do all shipping carriers require KYC for customs clearance?
Yes, all major carriers (Aramex, FedEx, DHL, UPS) require KYC for customs clearance.
Is PAN card mandatory?
No, PAN card is only mandatory for commercial shipments from the USA to India.
Can I use my passport as a valid KYC document?
Yes, an active passport is valid for customs clearance (expired passport is not accepted).
Are digital copies of KYC documents accepted?
Yes, digital copies are accepted if clear and legible.
Where do I submit my KYC documents?
You will receive an SMS, email, or WhatsApp from our carrier partner (e.g., Aramex) with a secure submission link.
What if I don’t submit my KYC on time?
Carriers send reminders for 21 days. After that, the order is cancelled and refunded.
What if my KYC address doesn’t match my shipping address?
If the shipping address doesn’t match the KYC document, the order will be returned to the USA, cancelled, and refunded.
What alternate documents can I use if my KYC has outdated address?
Alternate proof accepted: - Latest bank account statement (≤ 6 months old) - Electricity bill (≤ 6 months old) - LPG connection doc - Telephone/broadband bill (≤ 6 months old) - Employee ID - Valid rent agreement - Hostel/college ID with fee receipt
Will I have to pay duties when I receive the product?
No, all duties are prepaid on our website. You will never pay carriers (FedEx, Aramex, UPS, DHL) directly.