Q. How can I place an order?

You can place an order by browsing our products, adding your desired items to the cart, and following the checkout process. If you need assistance, feel free to contact our customer support team at +918069375555 , Whatsapp : +919310000130. We are here to assist you with placing your order.

Q.What is your return policy?

We accept returns only for products that are received damaged or if the wrong item is delivered. To process your return request, please provide valid proof, such as photographs of the damage or the incorrect item received.

Q. What should I do if my order arrives damaged?

If your order arrives damaged, please contact us within 24 hours of delivery with photos of the damage, and we’ll assist you with a replacement or refund.

Q. I never got my order, what to do?

If you haven't received your order, please check the tracking information in your confirmation email or in the order section of your account. If the status is unclear or you need further assistance, feel free to contact our customer support team at +918069375555, and we’ll be glad to help you resolve the issue.

Q.How can I track my order?

You can track your order by entering your tracking number on the tracking page(https://www.fedex.com/fedextrack/). You’ll also receive an email with tracking information once your order has shipped.

Q. Do you offer international shipping?

Yes, we offer international shipping to select countries. Shipping costs and times may vary based on your location.

Q. How long will it take to receive my order?

All orders will be processed and shipped within 1-2 business days from the date of purchase, unless otherwise specified. The delivery time depends on your location and shipping typically taking an additional 3-5 business days. For more accurate delivery estimates, please refer to your order confirmation email or contact our customer support team.

Q.How can I register for an account on your website?

To register, you need a unique practitioner code provided by a qualified healthcare professional. Please enter the code during the registration process to gain access.

Q. How do I get a practitioner code?

You can obtain a practitioner code by being referred by a healthcare professional. If you don’t have one, please call us at +918069375555, and we will connect you with our in-house practitioner for a free consultation.

Q. I don’t have a practitioner code. Can I still access the website?

We are a practitioner-only website, and access is granted exclusively to customers with a valid practitioner code. If you don’t have one, please call us at +918069375555, and we will connect you with our in-house practitioner for a free consultation.

Q. I am a patient, and I have lost the practitioner code given to me. What should I do?

If you’ve lost your practitioner code, please reach out to the healthcare professional who referred you. They can provide you with the code. If you need additional assistance, feel free to call us at +918069375555.

Q.What happens if my practitioner code is invalid?

1. If your practitioner code is invalid, please verify it with the practitioner you consulted. Alternatively, you can call us at +918069375555 for assistance from our customer support team.

Q. How do I know what my practitioner code is?

After registration, you will receive a confirmation email & WhatsApp Text that contains your unique practitioner code. If you do not see it, please check your spam folder. If you still haven’t received it, feel free to contact customer support for assistance at +918069375555 , Whatsapp : +919310000130

Q. I have lost my unique practitioner code. What should I do?

When you registered, you should have received a confirmation email & WhatsApp Text containing your unique practitioner code. If you can’t find it, please check those sources. If you still need assistance, feel free to contact us at +918069375555.

Q. How do I share my code with my patients?

You can share your practitioner code with your patients directly, either verbally or in writing. Make sure they understand that this code is necessary for them to access our website.

Q.How can I contact support if I have issues with my account?

If you encounter any issues, please reach out to our customer support team via the Contact Us page, via email at info@fmihealth.com, or by phone at +918069375555. We’re here to help!

Q. What should I do if I forgot my password?

If you forgot your password, click on the "Forgot Password?" link on the login page and follow the instructions to reset it.

Customer Care | FMI health Global Supplements & wellness products

FMI for Customers

Welcome to FMI health! Your Smooth Shopping Experience Starts Here.

Step 1: Register & Start Shopping

Quick Tips for First-Time Buyers:

Easy Registration

Create your account . Use a daily use email for update on your shopping & delivery and an easy log in next time!

Need an Invite Code?

Some products require an invite code from your practitioner. Don’t have one? No worries! Contact +91-8069375555 for instant help.

KYC for First-Time Buyers:

For first time buying, you would be required to go through KYC (know your customer) Process. On the payment page, ensure your shipping address matches the address on your ID (like Aadhar, driver’s license, etc.). This is required for KYC verification by FedEx (If details remain same, you would not need to do this process).

Address Not Matching?

If your ID address doesn’t match your shipping address, just call +91-8069375555 for quick help.

Frequently Asked Questions:

Q: Can’t find a product or seeing a spelling error message?
A: We’re working on improving search, so for now, be sure to search the exact product name. Avoid typing multiple products at once to prevent interruptions.

Q: What happens after I pay for my cart?
A: Your order will be on its way within 3-5 working days, unless there’s a holiday delay.

FedEx KYC Verification: As a first-time buyer, you may receive multiple KYC emails from FedEx. Please don’t worry.

How to Complete KYC: If you are not sure on what to do, forward all FedEx emails to info@fmihealth.com, and we’ll help you with the KYC process. You’ll need:

1. ID Proof (Aadhar, PAN card, or driver’s license)
2. If your address doesn’t match your shipping address, send us a rental
agreement.

One-Time Only:

This KYC is a one-time requirement for first-time buyers due to Indian import regulations. We apologize for the extra mandatory step, but we’re with you every step of the way to ensure a fast and easy delivery.

Thank You for Choosing FMI health!
We can’t wait to deliver your wellness products and make your experience effortless! Feel free to reach out.

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