For Delivery
Our shipper will need to follow the KYC process*. Ensure your identification documents carry same address as the delivery address.
Please Whatsaap / Call our Customer Care (India) +91-9310000130.
If you need support, our customer care will be happy to assist with the KYC process for your comfort.
*KYC PROCESS
What is KYC
KYC (Know Your Customer) is a mandatory verification process for all shipments to India, required by Indian customs to authenticate the consignee’s identity and address before clearing shipments for delivery.
• You will receive an SMS, email from our carrier partner with a secure submission link.
• Please submit your identification document- chose from either of: Aadhaar Card, PAN Card, Driving License, Voter ID, Valid Passport.
For More Details : Read our FAQ's Below.
• You will receive an SMS, email from our carrier partner with a secure submission link.
• Please submit your identification document- chose from either of: Aadhaar Card, PAN Card, Driving License, Voter ID, Valid Passport.
For More Details : Read our FAQ's Below.
SUPPORT
What is your customer service email
You can contact our support team anytime at info@fmihealth.com for assistance.
ORDER
I have ordered and a wrong product has been delivered?
Please contact us immediately at: +919310000130. We will replace it right away and resolve the issue with FedEx.
I have to continue my treatment and my product is showing out of stock, help!!
Please calculate the number of tablets you'll need in advance. For urgent assistance, contact +919310000130 and we’ll help ensure continuity.
My product is stuck at customs, what should I do?
Please forward FedEx emails to info@fmihealth.com. We'll respond with the required info and ensure no duties are paid unnecessarily.
Why hasn't my product shipped yet?
Kindly check your FedEx email—there might be a KYC mismatch. Reach us on WhatsApp or call: +919310000130.
SHIPPING
Do you ship internationally?
Yes, we ship internationally.
How long does processing take?
Orders are usually processed within 1–2 business days, excluding public holidays.
How long does delivery take?
Standard delivery takes 3–5 business days based on your location.
DELIVERY
How do I track my order?
A tracking number will be shared with you within 1–3 business days after purchase.
Are all items shipped together?
Not always—some items may ship from separate fulfillment centers.
RETURNS
What is your return policy?
Please refer to our Return & Refund page for complete details.
