Question 1

Q.	How can I place an order?

Accepted Answer

You can place an order by browsing our products, adding your desired items to the cart, and following the checkout process. If you need assistance, feel free to contact our customer support team at Whatsapp : +919310000130. We are here to assist you with placing your order.

Question 2

Q.What is your return policy?

Accepted Answer

We accept returns only for products that are received damaged or if the wrong item is delivered. To process your return request, please provide valid proof, such as photographs of the damage or the incorrect item received.

Question 3

Q. What should I do if my order arrives damaged?

Accepted Answer

If your order arrives damaged, please contact us within 24 hours of delivery with photos of the damage, and we’ll assist you with a replacement or refund.

Question 4

Q. I never got my order, what to do?

Accepted Answer

If you haven't received your order, please check the tracking information in your confirmation email or in the order section of your account. If the status is unclear or you need further assistance, feel free to contact our customer support team at +918069375555, and we’ll be glad to help you resolve the issue.

Question 5

Q.How can I track my order?

Accepted Answer

You can track your order by entering your tracking number on the tracking page(https://www.fedex.com/fedextrack/). You’ll also receive an email with tracking information once your order has shipped.

Question 6

Q. Do you offer international shipping?

Accepted Answer

Yes, we offer international shipping to select countries. Shipping costs and times may vary based on your location.

Question 7

Q. How long will it take to receive my order?

Accepted Answer

All orders will be processed and shipped within 1-2 business days from the date of purchase, unless otherwise specified. The delivery time depends on your location and shipping typically taking an additional 3-5 business days. For more accurate delivery estimates, please refer to your order confirmation email or contact our customer support team.

Question 8

Q.How can I register for an account on your website?

Accepted Answer

To register, you need a unique practitioner code provided by a qualified healthcare professional. Please enter the code during the registration process to gain access.

Question 9

Q. How do I get a practitioner code?

Accepted Answer

You can obtain a practitioner code by being referred by a healthcare professional. If you don’t have one, please call us at +918069375555, and we will connect you with our in-house practitioner for a free consultation.

Question 10

Q. I don’t have a practitioner code. Can I still access the website?

Accepted Answer

We are a practitioner-only website, and access is granted exclusively to customers with a valid practitioner code. If you don’t have one, please call us at +918069375555, and we will connect you with our in-house practitioner for a free consultation.

Question 11

Q. I am a patient, and I have lost the practitioner code given to me. What should I do?

Accepted Answer

If you’ve lost your practitioner code, please reach out to the healthcare professional who referred you. They can provide you with the code. If you need additional assistance, feel free to call us at +918069375555.

Question 12

Q.What happens if my practitioner code is invalid?

Accepted Answer

1.     If your practitioner code is invalid, please verify it with the practitioner you consulted. Alternatively, you can call us at +918069375555 for assistance from our customer support team.

Question 13

Q. How do I know what my practitioner code is?

Accepted Answer

After registration, you will receive a confirmation email & WhatsApp Text that contains your unique practitioner code. If you do not see it, please check your spam folder. If you still haven’t received it, feel free to contact customer support for assistance at +918069375555 , Whatsapp : +919310000130

Question 14

Q. I have lost my unique practitioner code. What should I do?

Accepted Answer

When you registered, you should have received a confirmation email & WhatsApp Text containing your unique practitioner code. If you can’t find it, please check those sources. If you still need assistance, feel free to contact us at +918069375555.

Question 15

Q. How do I share my code with my patients?

Accepted Answer

You can share your practitioner code with your patients directly, either verbally or in writing. Make sure they understand that this code is necessary for them to access our website.

Question 16

Q.How can I contact support if I have issues with my account?

Accepted Answer

If you encounter any issues, please reach out to our customer support team via the Contact Us page, via email at info@fmihealth.com, or by phone at +919310000130. We’re here to help!

Question 17

Q. What should I do if I forgot my password?

Accepted Answer

If you forgot your password, click on the "Forgot Password?" link on the login page and follow the instructions to reset it.

Question 18

How can FMI health support my clinical practice?

Accepted Answer

FMI health offers options to enhancing clinicians ability to treat the whole patient with precision and flexibility. Our technical officers are senior trained functional medicine practitioners, we encourage you to connect with us to discuss your patient treatment plans. With time, product familiarity grows with frequently used products. FMI health offers trained senior practitioners to prescribe on your invite code, to ensure your patient data is always secure, as an assist for your busy clinic.  FMI health supports clinics by offering high-quality, practitioner-grade supplements to stock within clinic. Calls to Customer care for direct ordering by patients . We offer protocols, education and webinars for free learnings for continuous practitioner education year round and all our practitioners are using functional medicine alongside conventional medicine with great ease coordinating directly via whatsapp to get immediate prompt support and products delivery right to your patient. Patient delight ensures rising goodwill for FMI practitioners. We remain committed to serve FMI registered doctors. Contact FMI Customer Care:  +91-9310000130.  FMI health products are curated by doctors, for doctors; brands are chosen for their result-based, evidence-based, Pharma-grade doses encapsulated with the highest quality ingredients and no fillers, additives, colors, synthetics etc, and most are gluten and dairy free, where mentioned, meeting the Industry GMP standards across USA, UK, Europe and Australia. Most Importantly, FMI Brands are guaranteed as authentic products, FMI health is directly importing straight from manufacturers’ factories.

Question 19

What are my benefits as a registered practitioner on FMI health?

Accepted Answer

Once registered on FMI health Practitioner Portal, you will receive your own unique identifying number, which you will share with your patients. When your patients will purchase products, this unique FMI ID number will enable us to keep a tab on all the purchases made through your account and we will share this information with you monthly.

Question 20

Which Global brands does FMI health recommend through the practitioner portal? Are these products available elsewhere in India?

Accepted Answer

FMI health has exclusive partnerships with BodyBio, Biocidin Botanicals, Allergy Research Group, Biotics Research - and these products are only available at FMI health. These brands are selected for their high bioavailability and clinical efficacy. We may from time to time allow our chosen suppliers to retail some products on special occasions. To be fully sure, always buy at fmihealth.com

Question 21

How do I find a supplement for a specific condition or patient need?

Accepted Answer

Our collections are organised by health conditions, clinical concerns, and nutrient types to streamline your search. Simply select a category relevant to your patient, then refine further using the sidebar filters to narrow by specific nutrients or product types. Additionally, FMI health's Senior Functional medicine practitioners as our Technical Officers are available to assist you/your patients on your behalf, using your invite code to build their personalized treatment plans, please contact Customer care to be connected immediately to our technical team: +91-9310000130

Question 22

How can I access clinical data and research for your products?

Accepted Answer

As a registered practitioner, you have exclusive access to material which may include clinical data, case studies, and product information provided by manufacturers -supporting informed, evidence-based decisions.If you are unsure about anything, contact our customer care team on: +91-9310000130. Disclaimer:Practitioners should ensure they do their own research to stay updated with current and latest clinical information and assess suitability for each patient before use.

Question 23

What quality standards and testing do practitioner products listed on FMI health meet?

Accepted Answer

Our international collections are mostly sourced from U.S.A and U.K as well as other European nations and follow suitable guidelines specific to their country of origin - Covers stringent quality checks, good Manufacturing Practice (GMP), third-party testing, rigorous raw material sourcing protocols, and batch - level quality control. Many products also undergo third-party testing for purity, potency, and contaminants such as heavy metals, microbes, and pesticides - ensuring consistent, high-quality formulations suitable for clinical use.

Question 24

Can I get guidance on product selection for complex cases or consult with an expert?

Accepted Answer

Absolutely. We believe in a collaborative approach to health. Registered practitioners have the unique opportunity to consult with our own team of professional practitioners. We can guide you through our proven, research-backed product range and help you determine which specific formulas and protocols will best serve your patients' unique needs. By partnering with us, you gain access to a global network of expertise focused on clinical excellence.  Please contact Customer care to be connected immediately to our technical team: +91-9310000130.

Question 25

How can I register as a practitioner with FMI health?

Accepted Answer

You can join our network by visiting our Registration Page. Once your professional credentials are verified, you will gain access to practitioner pricing, educational resources, and our full range of professional-grade supplements.

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